Scheduled Maintenance: GlobalProtect VPN

Incident Report for John Carroll University

Resolved

Information Technology Services (ITS) will perform scheduled preventative maintenance on the GlobalProtect VPN on September 5th from 5:00 – 6:00 PM.

* Active sessions: Existing connections should remain unaffected.

* New connections: Users starting a new VPN session during this time may experience brief interruptions lasting a few minutes.

Thank you for your patience as we complete this maintenance to ensure reliable and secure VPN service.

Posted Sep 05, 2025 - 17:00 EDT