Monitoring - A fix has been implemented and we are monitoring the platform. If you are still experiencing any issues, please contact the Service Desk at 216-397-3005.

Information Technology Services
sites.jcu.edu/its
216-397-3005
Sep 20, 14:58 EDT
Update - We are continuing to investigate this issue. We sincerely apologize for this situation and appreciate your patience. Please call the JCU Service Desk at 216-397-3005 for any questions or concerns you have.
Sep 20, 14:07 EDT
Investigating - Some users are not able to log in to our virtual machines. We are aware of the problem and provide updates as they become available on our ITS Status Page (https://status.jcu.edu/).

We sincerely apologize for this situation and appreciate your patience. Please call the JCU Service Desk at 216-397-3005 for any questions or concerns you have.

Information Technology Services
216-397-3005
Sep 20, 10:20 EDT
Identified - Some users are still not able to print. We sincerely apologize for this situation and appreciate your patience. Please call the JCU Service Desk at 216-397-3005 for any questions or concerns you have.
Sep 20, 14:08 EDT
Update - Some users are still not able to print. We sincerely apologize for this situation and appreciate your patience. Please call the JCU Service Desk at 216-397-3005 for any questions or concerns you have.
Sep 20, 14:08 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 09:49 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 20, 09:44 EDT
Investigating - All printers are currently unavailable due to unexpected software/configuration issues.

We are aware of the problem and provide updates as they become available on our ITS Status Page (https://status.jcu.edu/).

We sincerely apologize for this situation and appreciate your patience. Please call the JCU Service Desk at 216-397-3005 for any questions or concerns you have.

Information Technology Services
216-397-3005
Sep 20, 09:01 EDT

About This Site

Bookmark this page! Information Technology Services status page is an online dashboard and notification tool that communicates ITS service outages, maintenance and current status updates to a general campus audience. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Campus Notification Operational
Google Apps Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Slides Operational
Google Apps Sheets Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Teaching & Learning Tools Operational
Canvas ? Operational
Akindi ? Operational
Turnitin ? Operational
Portfolium Operational
Canvas Studio ? Operational
Qualtrics Operational
Matlab Operational
Other Applications Major Outage
Banner Operational
Single Sign-on Operational
OnBase Operational
Spacefinder (EMS) Operational
Phones (VOIP) Operational
Zoom Meetings Operational
Zoom Chat Operational
Printers Major Outage
Slack Messaging Operational
Slack Connections Operational
Computer Labs Operational
Software Center Operational
Network (Wired/Wireless) Operational
Administration Building Operational
Rodman Hall Operational
Boler College of Business Operational
O'Malley Center Operational
Grasselli Library & Breen Learning Center Operational
Dolan Science Center Operational
Residence Halls Operational
Everstream Internet Circuit Operational
D.J. Lombardo Student Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 20, 2021
Resolved - This incident has been resolved. ITS apologizes for any inconvenience caused by this issue and will continue to monitor the situation.

If you have questions or continue to experience problems, please contact the JCU Service Desk at 216-397-3005 or servicedesk@jcu.edu.
Sep 20, 11:24 EDT
Investigating - Canvas users are showing SAML 2.0 based Single Sign-On errors when accessing Canvas. We are aware of the problem and investigating.

We sincerely apologize for this situation and appreciate your patience. Please call the JCU Service Desk at 216-397-3005 for any questions or concerns you have.

Information Technology Services
216-397-3005
jcu.edu/its
Sep 20, 11:15 EDT
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.