Some users are experiencing long load times when accessing Canvas

Incident Report for John Carroll University

Resolved

Canvas has resumed normal operational parameters.

Posted Feb 27, 2020 - 09:27 EST

Monitoring

Canvas - Our DevOps team was able to clear out all requests that were pending and load times have returned to normal. We will continue to monitor this situation to ensure that load times stay in the acceptable range.

Posted Feb 27, 2020 - 09:21 EST

Identified

We have identified the cause of the long load times. Additional resources have been added and load times are returning to normal.

Posted Feb 27, 2020 - 08:59 EST

Investigating

Some users are seeing longer than normal load times when accessing Canvas. Canvas is aware and investigating these reports. https://status.instructure.com/

Posted Feb 27, 2020 - 08:58 EST

This incident affected: Teaching & Learning Tools (Canvas (Learning Management System)).