All Systems Operational

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Bookmark this page! The JCU status page is an intuitive online dashboard and notification platform designed to keep our valued campus community informed about service disruptions, maintenance activities, and real-time updates. Accessible 24/7, this page ensures uninterrupted visibility, even during network outages. Stay connected by opting in for email, SMS, and RSS notifications through the convenient "Subscribe to Updates" button located above.

Accounts, Passwords and Identity Operational
Duo Factor Authentication Operational
JCU Login Page & Single Sign On (SSO) Operational
Teaching & Learning Tools Operational
Canvas (Learning Management System) ? Operational
Akindi - Paper & Online Test Scoring ? Operational
Turnitin ? Operational
Portfolium Operational
Canvas Studio (Lecture Capture) ? Operational
Qualtrics Operational
Matlab Operational
Respondus Lockdown Browser & Monitor Operational
Course & Instructor Evaluations Operational
Email, Calendar and Other Google Applications Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Slides Operational
Google Apps Sheets Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Enterprise Systems Operational
Banner Operational
OnBase Operational
Digital Signage (Reach Digital Media) Operational
Coursedog Operational
TeamDynamix (Ticketing System) Operational
Zoom Application Operational
Zoom Meetings Operational
Zoom Rooms Operational
Duo SSO Operational
Duo Cloud PKI Operational
Duo SMS Message Delivery Operational
Duo Phone Call Delivery Operational
Duo Push Delivery Operational
Duo Admin Panel Operational
Duo Core Authentication Service Operational
Internet & Phones Operational
Wired Internet Connection Operational
Wireless Internet Connection Operational
Everstream Internet Circuit Operational
Phones (VOIP) Operational
VPN (Global Protect) Operational
Computer & Device Support Operational
Managed PCs Operational
Managed Macs Operational
Virtual Desktops Operational
Printers Operational
Computer Labs Operational
Software Center Operational
Classroom & Conference Spaces Operational
Mersive Solsctice (Wireless Presentation) Operational
Audio/Video Technology/Lectern Operational
Zoom Capabilities (Web Conferencing) Operational
Facilities Operational
Electric Operational
Heating Operational
Air Conditioning Operational
Elevator Operational
Cold Water Operational
Hot Water Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 30, 2025

No incidents reported today.

Oct 29, 2025

No incidents reported.

Oct 28, 2025
Resolved - This incident has been resolved.
Oct 28, 08:53 EDT
Investigating - We have received reports that Degree Works is currently showing an error message when trying to submit registrations. We are investigating the issue and will update shortly.
Oct 28, 07:52 EDT
Oct 27, 2025
Resolved - The earlier outage affecting Banner and Degree Works has been resolved. All systems are now fully operational.

We appreciate your patience and understanding while our team worked to restore services.

If you continue to experience any issues, please contact the ITS Service Desk at servicedesk@jcu.edu or call (216) 397-3005.

Oct 27, 14:56 EDT
Investigating - We are currently experiencing an unexpected outage affecting both Banner and Degree Works. Our team is actively working to resolve the issue as quickly as possible.

We will provide an update once service has been restored. Thank you for your patience and understanding.

For the latest updates, please visit our statuspage (https://status.jcu.edu/).

If you have any questions, please contact the ITS Service Desk at servicedesk@jcu.edu or call (216) 397-3005.

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Information Technology Services

Oct 27, 13:44 EDT
Resolved - This incident has been resolved.
Oct 27, 13:43 EDT
Update - Canvas is still currently waiting for full recovery due to an ongoing AWS incident. You can follow the status of the issue at https://health.aws.amazon.com/health/status
Oct 20, 15:49 EDT
Identified - Canvas is currently experiencing an outage due to an ongoing Amazon Web Services (AWS) incident. As a result, users may be unable to access courses or experience intermittent issues.

Information Technology Services (ITS) is closely monitoring the situation, and we will provide updates as soon as we receive more information from Canvas and AWS.

Thank you for your patience and understanding. If you have any questions or concerns, please contact the JCU Service Desk at 216-397-3005.

For the latest updates, please visit the ITS Status Page at https://status.jcu.edu.



Information Technology Services

Oct 20, 09:52 EDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.