All Systems Operational

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Bookmark this page! The JCU status page is an intuitive online dashboard and notification platform designed to keep our valued campus community informed about service disruptions, maintenance activities, and real-time updates. Accessible 24/7, this page ensures uninterrupted visibility, even during network outages. Stay connected by opting in for email, SMS, and RSS notifications through the convenient "Subscribe to Updates" button located above.

Accounts, Passwords and Identity Operational
Duo Factor Authentication Operational
JCU Login Page & Single Sign On (SSO) Operational
Teaching & Learning Tools Operational
Canvas (Learning Management System) ? Operational
Akindi - Paper & Online Test Scoring ? Operational
Turnitin ? Operational
Portfolium Operational
Canvas Studio (Lecture Capture) ? Operational
Qualtrics Operational
Matlab Operational
Respondus Lockdown Browser & Monitor Operational
Course & Instructor Evaluations Operational
Email, Calendar and Other Google Applications Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Slides Operational
Google Apps Sheets Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Enterprise Systems Operational
Banner Operational
OnBase Operational
Digital Signage (Reach Digital Media) Operational
Coursedog Operational
TeamDynamix (Ticketing System) Operational
Zoom Application Operational
Zoom Meetings Operational
Zoom Rooms Operational
Duo SSO Operational
Duo Cloud PKI Operational
Duo SMS Message Delivery Operational
Duo Phone Call Delivery Operational
Duo Push Delivery Operational
Duo Admin Panel Operational
Duo Core Authentication Service Operational
Internet & Phones Operational
Wired Internet Connection Operational
Wireless Internet Connection Operational
Everstream Internet Circuit Operational
Phones (VOIP) Operational
VPN (Global Protect) Operational
Computer & Device Support Operational
Managed PCs Operational
Managed Macs Operational
Virtual Desktops Operational
Printers Operational
Computer Labs Operational
Software Center Operational
Classroom & Conference Spaces Operational
Mersive Solsctice (Wireless Presentation) Operational
Audio/Video Technology/Lectern Operational
Zoom Capabilities (Web Conferencing) Operational
Facilities Operational
Electric Operational
Heating Operational
Air Conditioning Operational
Elevator Operational
Cold Water Operational
Hot Water Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 12, 2025

No incidents reported today.

Sep 11, 2025

No incidents reported.

Sep 10, 2025
Resolved - Information Technology Services has confirmed that Turnitin is now fully operational. The earlier issue has been resolved, and you should be able to access and use the service without disruption.

If you experience any further difficulties, please contact the Service Desk at 216-397-3005 or servicedesk@jcu.edu.
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Thank you for your patience.

Sep 10, 15:56 EDT
Identified - Information Technology Services is aware of the issue affecting Turnitin and is working closely with the vendor to resolve it.

We will share updates as soon as additional information becomes available. Updates are also available on the ITS Status Page (https://status.jcu.edu).

If you have any questions or concerns, please contact the Service Desk at 216-397-3005 or servicedesk@jcu.edu.

Sep 10, 13:32 EDT
Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Resolved - Information Technology Services (ITS) will perform scheduled preventative maintenance on the GlobalProtect VPN on September 5th from 5:00 – 6:00 PM.

* Active sessions: Existing connections should remain unaffected.

* New connections: Users starting a new VPN session during this time may experience brief interruptions lasting a few minutes.

Thank you for your patience as we complete this maintenance to ensure reliable and secure VPN service.

Sep 5, 17:00 EDT
Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.