Update - We continue to work through remediating this issue. Please see a complete list of upgraded/functional rooms below:

Bruening Hall: All Functional
Boler College of Business: All Functional
O'Malley Center: All Functional

St. Ignatius Hall:
SIH025
SIH026
SIH029
SIH049
SIH226
SIH235

Dolan Science Center:
DSE116
DSE120
DSE130
DSE138
DSE228
DSE233
DSW233

We expect to have the remainder of the rooms in SIH and DSC upgraded and functional before the end of the week.
Thank you for your continued patience.

Nov 18, 2024 - 08:29 EST
Update - The following rooms have been fixed:

BCB118
BCB120
BCB235
BRU018
BRU019
BRU022
BRU033
BRU034
BRU043
SIH025
SIH026
SIH029
SIH049
SIH226
SIH235
OMC112
OMC203
OMC025
DSE116
DSE120
DSE130
DSE138
DSE228
DSE233
DSW233
DONAHUE

Nov 14, 2024 - 13:32 EST
Identified - Zoom implemented a forced "minimum" client version. We are running an older version of the client because Zoom's newer version doesn't interact with the current version of our equipment control system in the classrooms. This upgrade was scheduled to be done over Winter Break, but we are moving that up to now.

We are actively implementing a fix but due to the complexity, it must be completed one room at a time. This work cannot be done while the room is in use which limits the work to a small time frame early each morning. The implementation will take us a few weeks to complete across campus.

With this in mind, we are asking that if you require Zoom for your class please notify the Service Desk as soon as possible so that we can prioritize your classroom as we work our way across campus.

Nov 06, 2024 - 10:52 EST
Investigating - During our daily Classroom checks this morning we noticed that the Zoom portion of the classroom is not functioning. We are working on a solution and do not have an ETA at this time.

The "Video" side of the classroom technology still functions as expected, this only affects the ability to use Zoom in the classrooms.

We will keep you posted as we learn more.

Nov 06, 2024 - 10:49 EST

About This Site

Bookmark this page! The JCU status page is an intuitive online dashboard and notification platform designed to keep our valued campus community informed about service disruptions, maintenance activities, and real-time updates. Accessible 24/7, this page ensures uninterrupted visibility, even during network outages. Stay connected by opting in for email, SMS, and RSS notifications through the convenient "Subscribe to Updates" button located above.

Accounts, Passwords and Identity Operational
Duo Factor Authentication Operational
JCU Login Page & Single Sign On (SSO) Operational
Teaching & Learning Tools Operational
Canvas (Learning Management System) ? Operational
Akindi - Paper & Online Test Scoring ? Operational
Turnitin ? Operational
Portfolium Operational
Canvas Studio (Lecture Capture) ? Operational
Qualtrics Operational
Matlab Operational
Respondus Lockdown Browser & Monitor Operational
Course & Instructor Evaluations Operational
Email, Calendar and Other Google Applications Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Slides Operational
Google Apps Sheets Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Enterprise Systems Operational
Banner Operational
OnBase Operational
Digital Signage (Reach Digital Media) Operational
Coursedog Operational
TeamDynamix (Ticketing System) Operational
Zoom Application Operational
Zoom Meetings Operational
Zoom Rooms Operational
Duo SSO Operational
Duo Cloud PKI Operational
Duo SMS Message Delivery Operational
Duo Phone Call Delivery Operational
Duo Push Delivery Operational
Duo Admin Panel Operational
Duo Core Authentication Service Operational
Internet & Phones Operational
Wired Internet Connection Operational
Wireless Internet Connection Operational
Everstream Internet Circuit Operational
Phones (VOIP) Operational
VPN (Global Protect) Operational
Computer & Device Support Operational
Managed PCs Operational
Managed Macs Operational
Virtual Desktops Operational
Printers Operational
Computer Labs Operational
Software Center Operational
Classroom & Conference Spaces Partial Outage
Mersive Solsctice (Wireless Presentation) Operational
Audio/Video Technology/Lectern Operational
Zoom Capabilities (Web Conferencing) Partial Outage
Facilities Operational
Electric Operational
Heating Operational
Air Conditioning Operational
Elevator Operational
Cold Water Operational
Hot Water Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

Unresolved incident: Classroom: ZoomRoom Outage.

Nov 17, 2024
Resolved - The issue affecting Wi-Fi connectivity has been resolved. Both our team and vendor partners are actively monitoring the situation to ensure continued stability.

Thank you for your patience and understanding during this time. If you experience any further issues, please contact the Service Desk at 216-397-3005 or email servicedesk@jcu.edu.

--
Information Technology Services

Nov 17, 22:22 EST
Update - We’re actively working with the vendor to resolve the issue and appreciate your patience as we work to restore service as quickly as possible.
Nov 17, 18:42 EST
Investigating - We are aware of an issue currently affecting some systems and Wi-Fi connectivity. While the exact cause is still under investigation, our team is actively working to identify and resolve the problem as quickly as possible.

Updates will be available on the Status Page at https://status.jcu.edu.

If you have any questions or need assistance, please contact the Service Desk at 216-397-3005 or email servicedesk@jcu.edu.

Thank you for your patience.
--
Information Technology Services

Nov 17, 10:16 EST
Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
Resolved - This incident has been resolved.
Nov 14, 15:06 EST
Investigating - We are currently experiencing an issue with Qualtrics login. Our team has opened a support ticket and is actively working with Qualtrics to resolve the problem. We will provide updates as more information becomes available. Thank you for your patience.

If you have any questions or concerns, please contact the ITS Service Desk at 216-397-3005.

Nov 14, 10:18 EST
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024
Resolved - This incident has been resolved.
Nov 9, 20:59 EST
Investigating - Information Technology Services (ITS) is aware of the network disruption affecting the Fairmount apartment buildings. We are actively working to identify the source and will provide updates as soon as we have more information.

If you have any questions, please contact the IT Service Desk at 216-397-3005.

Nov 9, 08:26 EST
Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.